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Return & Refund Policy

Effective Date: September 12, 2026

At Elite Card Club, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, cancellations, and exchanges may be accepted.

1. Returns

We accept returns for eligible physical products within 30 days of delivery, provided that:

The item is unused and in its original condition.
The item is returned with its original packaging and accessories, where applicable.
Proof of purchase or order information is provided.
The item is not marked as non-returnable or final sale.

Certain products may not be eligible for return due to their nature.

2. Non-Returnable Items

The following items generally cannot be returned or refunded:

Digital products or electronically delivered items after delivery.
Gift cards, prepaid cards, or similar products once activated, redeemed, or otherwise used.
Personalized or customized products.
Items marked as final sale.
Products that have been damaged, altered, or used after delivery, except where the damage occurred during shipping.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order information and, where appropriate, photographs showing the condition of the item. We will review the issue and may offer a replacement, exchange, or refund at our discretion.

4. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your bank, credit-card issuer, or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or an item damaged during delivery.

5. Return Shipping

Unless the return is the result of an error by Elite Card Club or the product arrived damaged or defective, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Elite Card Club is not responsible for returned merchandise that is lost or damaged while being shipped back to us.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, activated, or electronically delivered may not be eligible for cancellation or refund.

7. Exchanges

If an eligible product is defective or damaged, we may provide an exchange when the same product is available. If a replacement is unavailable, we may offer a refund or another appropriate resolution.

8. How to Request a Return or Refund

To request a return, refund, replacement, or exchange, please contact us with:

Your name
Order number
Date of purchase
Description of the issue
Photos or other supporting information, when applicable

Elite Card Club
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: elitecardclub.shop

9. Refund Policy for Fraudulent or Unauthorized Transactions

For security purposes, Elite Card Club reserves the right to investigate transactions that appear fraudulent, unauthorized, or inconsistent with our purchasing requirements. Orders may be canceled or withheld while an investigation is conducted.

10. Policy Changes

Elite Card Club reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.